Cancellation by you: Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us or the authorised third party booking agent. Changes by you: Once a booking reference has been issued it will not be possible to amend or transfer your booking.Ħ. All prices are for pre-booking and include VAT.ĥ. A total price of your ticket(s) will be given before you confirm your booking which you may accept or not. We will do so as soon as we become aware of the error. The cost of your ticket(s): We reserve the right to correct errors in both advertised and confirmed prices. This contract and all matters arising out of it are governed by local law.Ĥ. Your contract: A binding contract between us comes into existence when the final page of the booking confirmation procedure gives you a booking reference.
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Payment: Full payment is required at the time of booking.ģ. Please note there may be queues in peak periods.Ģ. We advise you to arrive 15 minutes before your play session begins to process your tickets.
Please arrive within your designated play session, failure to do so will result in you forfeiting your booking. Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later. Please check your booking confirmation carefully as soon as you receive it. You must take the confirmation email with you or you may not gain entry. Your email voucher will serve as proof of payment for your attraction ticket. However, if you have spam filtering on your email account, our email might not reach you. The confirmation is sent to the email address which you enter/provide at the time of making your booking. Your booking will be confirmed by an E-ticket, we will reconfirm your booking by email.
At the end of the booking process, you are asked to confirm that you have read and agree with our booking conditions. All bookings must be made online via the website. The party leader must be at least 18 when the booking is made. Making your booking: The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. Shoes must be removed in some areas of the attraction. For hygiene reasons all guests must be wearing shoes and socks. At no point must children be left unattended. All children under the age of 16 must be supervised at all times by a responsible adult. PPWoP and Merlin Entertainments Limited shall have no liability for any loss or damage arising on the premises, and accept no liability for travel expenses or any other out of pocket expenses incurred.Īll entry is based on guests abiding by the Rules of Play displayed at attraction entrance (point 17). Guests are advised to arrive up to 15 minutes prior to play session to process admission. Additional annual pass terms are noted below - point 21.
All guests without any ticket or in possession of a ticket without a timeslot are not guaranteed same day entry if the attraction is sold out. These bookings are non-transferable however are guaranteed entry. All tickets with an allocated date and play session timeslot are valid for that period only. PPWoP reserve the right to alter, close or remove details/exhibits/rides without prior notice for technical, operational or other reasons, and that no refunds or price reductions can be given in these circumstances.Īll tickets for PPWoP whether they be purchased from the PPWoP directly, other Merlin Attractions or third party sellers are purchased on a non-refundable and non-transferable basis. Ticket only redeemable at the attraction stated. Tickets purchased online or in advance are not to be used in conjunction with any other offer, promotion, voucher or exchanged for cash. Children must be supervised by a responsible adult over 18 years of age. PPWoP reserves the right to refuse entry without explanation. Peppa Pig World of Play, Indoor Play Center (PPWoP) is a family attraction – no admissions are permitted without child under the age of 8 years old.
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